SHIPPING COSTS
Freight for all orders are express and charged as follows:
NSW/QLD/VIC/ACT/SA- $27.50 incl. GST.
WA/TAS/NT- $27.50 incl. GST.
*prices are subject to change*
For overnight shipping requests, please contact sales@skinstitut.com.au or select the ‘Premium Shipping’ option during checkout and our team will be notified to quote the shipping cost.
SHIPPING TIMEFRAMES
SYDNEY METRO – 1 to 3 business days
QLD/VIC/ACT & SA – 2 to 4 business days
TAS - 4 to 5 business days
WA - 5 to 7 business days
These are estimated delivery times only and orders can be subject to delays due to weather and other unforeseen circumstances. During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. Please note, shipping timeframes are after dispatch.
TRACKING YOUR ORDER
Our delivery partner Australia Post/Startrack will collect your order and you will receive a confirmation email with a tracking number as soon as your package ships.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our customer care team at sales@skinstitut.com.au
OTHER IMPORTANT INFORMATION
Discount and coupon codes do not apply to shipping costs.
Skinstitut will not be liable for delayed or lost shipment.
Skinstitut will not be liable for delays in delivery due to incorrect customer information provided during checkout.
You are responsible to have someone at the delivery address to accept the delivery.
Skinstitut will not be liable for any cost for re-delivery attempts. This cost will be passed on to you if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.