We want you to be completely satisfied with your purchase and pride ourselves for developing products of the highest quality. We do not accept returns for refunds however we will be happy to offer you a replacement or credit note if the return is approved by our customer service team due to being faulty, received in error or differs dramatically from the description supplied by Skinstitut.
We may accept returns for other reasons at our discretion. If you would like to complete a return request please visit the portal, login and lodge this under order history. Our team will be notified to review and provide further steps. Returned goods that are approved must be in original condition, unopened and include all original packaging. Please note, return labels are not provided unless the product is received in error, damaged/faulty.
Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us damaged or in error. We recommend you use a postal service that insures you for the value of the goods you are returning.
Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or credit the product free of additional freight charges.
Skinstitut does not take responsibility for the costs involved with returning faulty goods. Please include original postal receipt in the return parcel.
Our returns policy only covers the items purchased from our website. We do not accept returns on products not purchased directly from Skinstitut.
If the item(s) received is not what was ordered please do not open the sealed package in which it was sent.
Any attempt to use the incorrect item will be deemed to be acceptance by the you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that a credit note/replacement will not be available, and you will be responsible for arranging redelivery within 14 days.
Skinstitut owns the title of any extra goods shipped with your order that have been dispatched in error.
There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.